1. How do I get my watch repaired?

Should your watch need warranty or non-warranty service, please contact our service department on 0214180045.

2. Where do I find information about my watch's warranty?

Fossil Group aims to provide you with high quality products and service. Our watches, leathers, sunglasses, and jewellery come with limited warranties that protect against defects in material or workmanship. Register for your warranty here.

3. My strap doesn't fit, can I get extra links?

Extra links can be ordered through our service department by calling 0214180045. Please have the watch style number ready (located at the back of your watch) so our representatives can assist you.

4. How can I order a replacement strap for my watch?

A replacement leather or silicone strap can be ordered through our service department by calling 0214180045. Please have the watch style number ready (located at the back of your watch) so our representatives can assist you. If you are in need of a watch bracelet, we ask that you send your watch to our authorised service centre to have the bracelet replaced.

5. Is my watch covered under warrantly?

Your watch is warrantied for (2) two years from the date of purchase. This warranty covers internal components of the watch only: the movement, hands, and dial. A copy of the receipt is required for proof of purchase.Repairs for all other components and repairs outside of two years from purchase and/or without a copy of the receipt will be considered non-warranty

6. How can I get my battery replaced?

We do not recommend trying to change the battery yourself, as the internal movement can be damaged in this process. You are also welcome to take your watch into one of our stores or a local reputable jeweler to see if they can change the battery. However, if the watch’s movement is damaged or the watch becomes water damaged because of seal problems, the warranty may become void.

7. What do I do if my smartwatch is not charging or turning on?

If your watch won't turn on, it may be because it's failing to charge. Here are some things you can do to fix the issue.

• Make sure you are using the original charging cable, power adapter, and cradle/dock.
• Using a different cable or power adapter may damage your watch.
• Make sure that you’ve removed all of the plastic packaging on your watch.
• Make sure the charging pins on the watch and cradle/dock are clean. You can wipe
• them with a slightly damp soft cloth.
• Check if there is any dust in the micro USB port. Blow on the port gently to remove any dust.
• Try turning on your watch while it's connected to the power adapter
• Allow your watch to charge for 15 minutes, then try to turn on the watch.
• Try using a different wall outlet and repeat step two.

8. Can I get my watch repaired?

Yes, please reach out to our customer support HERE and they will put you in touch with the repairs department.